How can we help?
Find answers to common questions or contact our support team.
No results found. Try a different search term or browse all FAQs.
Deposits & Withdrawals
Crypto deposits, processing times, limits
Games & Betting
How to play, rules, bet limits
Account & Security
Login, 2FA, password reset
Bonuses & Promotions
Wagering requirements, bonus codes
Verification (KYC)
Document requirements, processing
Responsible Gaming
Limits, self-exclusion, support
Frequently Asked Questions
How long do withdrawals take?
Crypto withdrawals are typically processed within 10 minutes. During high volume, it may take up to 24 hours.
What cryptocurrencies do you accept?
We accept USDT (TRC20), Bitcoin, Ethereum, Solana, and TRON.
How do I verify my account?
Go to Settings โ Verification and upload a government-issued ID and a selfie. Verification typically takes 24-48 hours.
Are your games provably fair?
Yes! All games use cryptographic algorithms that allow you to verify results. Visit our Fairness page for details.
How do I contact support?
Use the live chat button in the bottom right corner, or email support@mplay.in