Frequently Asked Questions
Quick answers to common questions about MPlay
4 Getting Started
How do I create an account?
Click 'Sign Up', enter your email and password, verify your email, and you're ready to play. No KYC required for deposits under $1,000.
What cryptocurrencies do you accept?
We accept Bitcoin (BTC), Ethereum (ETH), USDT (TRC20 & ERC20), Solana (SOL), and TRON (TRX). More currencies coming soon.
Is there a minimum deposit?
The minimum deposit is $10 equivalent in any supported cryptocurrency.
Do I need to verify my identity (KYC)?
KYC is only required for withdrawals over $2,000 or if flagged by our risk system. Most users never need to submit documents.
4 Deposits & Withdrawals
How long do deposits take?
Deposits are credited after 1 network confirmation. For most cryptocurrencies, this is 1-10 minutes.
How long do withdrawals take?
Most withdrawals are processed within 10 minutes. During high volume periods, it may take up to 24 hours.
Is there a withdrawal fee?
We cover network fees for withdrawals over $50. For smaller amounts, a small network fee may apply.
What are the withdrawal limits?
Standard users: $10,000/day. VIP users: Up to $100,000/day depending on tier. No monthly limits.
4 Games & Fairness
Are your games provably fair?
Yes! Every game uses cryptographic algorithms (HMAC-SHA256) that allow you to independently verify each outcome. Visit our Fairness page for details.
What is the RTP (Return to Player)?
Our games have industry-leading RTP of 97-99%. Skill games like Teen Patti and Rummy have no house edge - you play against other players.
Can I verify my bet results?
Yes. Go to your game history, click 'Verify' on any bet, and use the provided seeds to independently calculate the outcome.
What games do you offer?
We offer 17+ games including Crash, Plinko, Mines, Dice, Limbo, Wheel, Keno, Teen Patti, Rummy, Video Poker, Roulette, and more.
4 Bonuses & VIP
What is the welcome bonus?
New players receive a 200% bonus up to $10,000 on their first deposit. Use code WELCOME200 at registration.
What are the wagering requirements?
The welcome bonus has 35x wagering requirements. Rakeback and VIP bonuses have no wagering requirements.
How does the VIP program work?
You automatically level up based on total wagered amount. Higher tiers unlock better rakeback (up to 10%), priority withdrawals, and exclusive bonuses.
What is rakeback?
Rakeback is a percentage of the house edge returned to you on every bet. VIP members earn 2-10% rakeback depending on tier.
4 Security & Support
Is my account secure?
Yes. We use 256-bit SSL encryption, cold storage for funds, and offer 2FA protection. Your password is never stored in plain text.
How do I enable 2FA?
Go to Settings โ Security โ Enable 2FA. We support Google Authenticator and other TOTP apps.
How do I contact support?
Use the live chat button (24/7), email support@mplay.in, or join our Discord/Telegram for community support.
What if I have a gambling problem?
We provide deposit limits, loss limits, session timers, and self-exclusion options. Visit our Responsible Gaming page or contact gamblingtherapy.org.